Retail support / Services CodeOrbit

Retail support

Businesses normally seek to earn more and business ambitions always exceed opportunities and resources. IT departments have to deal with both complex and simple tasks. Complex tasks require product expertise, coding skills, and knowledge of temporary solutions. Such tasks should not be outsourced.

Minor tasks are not always as important and urgent as major ones; it is these tasks that form the backlog. Backlog tasks accumulate and overlap with each other. However, minor tasks can be performed by an external team. They can and should be outsourced. For this purpose, we offer our Omni Retail Support service. We have developed and tuned an algorithm that allows CodeOrbit professionals to immediately engage in handling backlog tasks. As a result, the in-house IT team gets tasks completed and backlog reduced.

What tasks can be outsourced within the Omni Retail Support service?

IT tasks:

speeding up website loading
implementing new website functionality within a maximum of 50 development hours
regular pre-release testing
website recovery

E-commerce tasks:

implementing a personal account
developing an API or mobile application
integrating loyalty program with the website
redesigning catalog or its sections

Marketing tasks:

developing section-specific content
UX- and UI-related tasks
creating email layouts

Business tasks:

adding new website functionality
redesigning catalog or its sections

What tasks are not relevant for Retail Support service?

Tasks that are commensurate with the time of their communication and assignment
Security-related tasks

Who runs Retail Support projects?

CodeOrbit professionals regularly undergo training and professional development courses. Our team consists of over 50 iWengo-certified professionals. More importantly, CodeOrbit professionals have experience working for major retailers, such as Sportmaster and Leroy Merlin. Retail Support service provides the customer with visibility to work hours of the team, including: